Shipping policy

Thank you for choosing Oak And Zen! We’re committed to delivering your wellness products safely and efficiently. Here’s everything you need to know about our shipping process:

Order Processing

• All orders are processed within 1–2 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order is placed and another with tracking details once it ships.

Shipping Methods & Delivery Times

We offer shipping across India via trusted courier partners.
Estimated delivery times:

• Metro cities: 2–4 business days
• Other locations: 3–7 business days
• Remote or rural areas: 5–10 business days

Delivery timelines may vary during peak seasons, holidays, or unforeseen circumstances.

Shipping Charges

• Free shipping on all prepaid orders 
• Cash on Delivery (COD), if available, may include an additional fee

Order Tracking

Once your order ships, you’ll receive an email or SMS with a tracking number. You can track your package through our carrier’s website or via your order confirmation page.

Shipping Restrictions

• We currently only ship within India.
• We do not ship to P.O. boxes or military addresses.

Order Issues or Delays

If your package is delayed, lost, or damaged in transit:

• Please contact us within 7 days of the expected delivery date at connect@oakandzen.com.
• We’ll work with the courier to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.
We are not responsible for delays or losses due to incorrect or incomplete address details.

Questions?

We’re here to help. Contact our support team at: connect@oakandzen.com